INFORMATION & FAQ

If you have any questions you’ll probably be able to find the answer yourself here on this page. The section headings will guide you.

But if you can’t find the info you need, contact us. We’ll get back to you as soon as possible. See the CONTACT section at the top of this page. 

Artists, bands, volunteers or traders you will also find what you need in this page. Easy!

For the latest lineup visit the LINEUP section.

Ticket Information

When do tickets go on sale?

Weekend Summer Off the Tracks Festival Tickets are on sale now! Click here to buy tickets.

Day tickets can be bought on the gate only and are subject to availability. You’re really better to book in advance. We’d hate you to miss out.

How can I buy tickets?

You can buy tickets online from this website. You can purchase them in person from Foulds music shop in Iron Gate if you are in Derby.

All the details and prices are on our 'TICKETS' section.

Are there booking fees?

Booking fees are added on to the price of the tickets purchased online. Please check with the vendor’s terms and conditions.

If you buy via Off the Tracks Ticket Shop there is a charge added to the ticket price to cover admin costs.

What special offers are there?

We always offer our tickets for a limited time, discounted at our Early Bird prices.

When will I receive my tickets?

Online E-Tickets: your tickets will be automatically emailed to you once your payment is received. 

If your confirmation and tickets don’t arrive by that time, please call or text 07825 512 168 or email tickets@offthetracks.co.uk

I can’t use the tickets I’ve bought, can I get a refund

Sorry! We can’t refund or resell tickets that can no longer be used.

Can I sell or buy tickets from a third party?

Tickets are still available to buy here and we’d strongly advise you always book tickets directly through official channels. 

Does my child need a ticket?

You don’t need a child’s ticket for those aged under 12. You will, however, need to register them with our child-safe team upon arrival where you will be given a wristband for them, to write your mobile number on.

You’ll need to buy a youth ticket for those aged 12-16 and they must still be 16 on the first day of the festival not when the tickets are bought.


 Under-18s must be accompanied by an adult, and there is a limit of two youth tickets per adult ticket bought. 

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